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Service Complaints
Complaint Information Provision
Personal Information: Name, contact details, and order number (if relevant to the order).
Detailed Description: Clearly state the reason for the complaint, such as poor service attitude, delivery delay, or product description inconsistency. Indicate the time and process of the incident.
Relevant Evidence: If there are any supporting documents like chat records, screenshots, or emails, please provide them together.
Handling Process
Acceptance: After receiving the complaint, the customer service staff will contact you within 7 working days to confirm the complaint information.
Investigation: The relevant department will conduct an investigation into the complaint content. During this period, they may further ask you for more information.
Feedback: After the investigation, the handling results and solutions will be fed back to you within 7 working days.
Personal Information: Name, contact details, and order number (if relevant to the order).
Detailed Description: Clearly state the reason for the complaint, such as poor service attitude, delivery delay, or product description inconsistency. Indicate the time and process of the incident.
Relevant Evidence: If there are any supporting documents like chat records, screenshots, or emails, please provide them together.
Handling Process
Acceptance: After receiving the complaint, the customer service staff will contact you within 7 working days to confirm the complaint information.
Investigation: The relevant department will conduct an investigation into the complaint content. During this period, they may further ask you for more information.
Feedback: After the investigation, the handling results and solutions will be fed back to you within 7 working days.
